FAQ

Frequently Asked Questions

At Done Your Deal, we understand that you may have questions about our escrow services and how they work. That's why we've compiled a list of frequently asked questions to help you get the information you need. In this section, you'll find answers to common queries about our security measures, customer support, and more. If you don't see the answer you're looking for, don't hesitate to reach out to us for further assistance.

Who Are We?

Done Your Deal is a Registered LLC in the USA as an E-commerce platform.
It allows any business or individual to Deal online without any fear of being victimized by any possible fraud or getting scammed by some unknown. 

What are we?

DYD is the first and only online escrow service in the USA to offer convenience in your buying and selling experience without the fear of losing money. 

How do we Eliminate the chances of a possible fraud?

We have an E-wallet in which your funds stay on hold for the user-B(Seller) to withdraw until User-A(Buyer) inspects the service/product he ordered. DYD has 2 options for releasing funds for the user;
1: The auto-release option will automatically release the funds after a given time by User-A(Buyer).2: Manual release option will let user-A manually release the funds after inspecting the Product/Service.(Both options are subject to the Approval of User-B(Seller) before confirming a deal). 

What right does User-A(Buyer) have by the DYD if the service or product provided by User-B(seller) isn’t up to the expectations?

By supplying proofs to the live operators and after returning the Product he can easily have his money back after the deduction of the Escrow fees. 

What options does User-B(Seller) have if User-A(buyer) is manipulating the Seller after receiving the Product/Service?

User-B(seller) can contact the counterparty to resolve the matter otherwise he can open a ticket and let the operators involved in his case. The final decision will be made after the inspection of proofs from both users.

What payment options Does DYD offer?

For deposits and withdrawals, we are integrating with PayFast for local payment methods and Stripe for International methods.